At Home Aura, we are committed to providing a clear, transparent, and reliable shipping experience for our customers. This Shipping Policy explains where we ship, our shipping rates, order processing time, transit time, tracking process, delivery expectations, and what customers should do if there is an issue with an order.
Please read this policy carefully before placing an order. By purchasing from Home Aura, you agree to the shipping terms described below.
1. Shipping Coverage
Home Aura currently ships orders within the United States only.
At this time, we do not offer international shipping. Orders with shipping addresses outside the United States may not be accepted or may be canceled if we are unable to fulfill delivery to that location.
Customers are responsible for providing a complete and accurate shipping address at checkout. This includes the full street address, apartment or unit number if applicable, city, state, ZIP code, phone number, and email address.
We use reliable shipping services suitable for the customer’s location and product type. Delivery availability may vary depending on the shipping address, product availability, and local delivery conditions.
2. Shipping Rate
Shipping rates are clearly shown at checkout before the customer completes the order.
The final shipping cost may depend on factors such as:
- Product type
- Product weight or size
- Delivery location
- Shipping method available for the customer’s area
- Any promotional shipping offer available at the time of purchase
We do not charge hidden shipping fees after the order is placed. Any applicable shipping charges are included in the order summary at checkout.
3. Order Processing
After an order is successfully placed on Home Aura, we begin processing it during our normal business days.
- Order processing includes:
- Reviewing the order details
- Confirming product availability
- Verifying the shipping address
- Preparing the product for shipment
- Arranging delivery through a reliable shipping service
Customers will receive an order confirmation by email after placing an order. If there is any issue with the order information, product availability, or shipping details, we may contact the customer using the email address or phone number provided at checkout.
Orders are processed in the order they are received. Processing may take longer during holidays, high order volume periods, or if additional verification is required.
Handling Time
Our standard handling time is usually 1–3 business days after the order is placed.
Handling time does not include weekends or public holidays. If an order is placed after the daily cut-off time, it may begin processing on the next business day.
Please note that handling time may vary due to product availability, payment review, address verification, or unexpected operational delays. If a delay occurs, we will do our best to notify the customer as soon as possible.
Cut-Off Time
Our daily order cut-off time is 5:00 PM Pacific Time.
Orders placed before the cut-off time may begin processing the same business day. Orders placed after the cut-off time will usually begin processing on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
4. Transit Time
Transit time refers to the estimated time it takes for an order to arrive after it has been shipped.
Our estimated transit time is usually:
5–10 business days after shipment
Transit time may vary depending on the customer’s location, product size, weather conditions, local delivery conditions, holiday delays, or other circumstances outside our control.
The estimated transit time begins only after the order has been processed and shipped. It does not include order handling or processing time.
5. Total Delivery Time
Total delivery time includes both handling time and transit time.
Our estimated total delivery time is usually:
6–13 business days
This includes:
Handling Time: 1–3 business days
Transit Time: 5–10 business days
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. Delivery may take longer due to holidays, incorrect address details, severe weather, local delivery issues, or other unexpected delays.
Customers should ensure that all shipping and contact information is correct before submitting the order to avoid delivery delays.
6. Tracking
Once an order has been shipped, tracking information may be sent to the customer by email. Customers can use the tracking details to follow the delivery status of their order.
Tracking updates may take some time to appear after shipment. In some cases, tracking may not update immediately even if the package is already in transit.
If you do not receive tracking information by email within 2–3 business days after your order has been processed, please contact us by email for assistance.
Contact Email: support@homeaura.com
When contacting us about tracking, please include:
- Your full name
- Order number
- Email address used at checkout
- Shipping address
- A short explanation of the issue
Our support team will review the order status and provide available tracking or shipping updates as soon as possible.
7. Delivery Time
Delivery time may vary depending on the customer’s area, shipping address, order size, product availability, and local delivery conditions.
At Home Aura, we use reliable shipping carriers based on the customer’s location and the most suitable delivery option available for that area. We do not guarantee a specific carrier for every order, as the shipping method may vary depending on the destination and product type.
Customers must provide a correct and complete shipping address at checkout. Incorrect or incomplete addresses may cause delays, failed delivery attempts, or returned packages.
To help ensure smooth delivery, please make sure your shipping details are accurate, including:
- Full name
- Street address
- Apartment, suite, or unit number if applicable
- City
- State
- ZIP code
- Phone number
- Email address
If a package requires delivery coordination or if local delivery conditions affect the shipment, customers may need to respond to delivery updates or support communication in a timely manner.
8. Incorrect Address or Contact Information
Customers are responsible for entering accurate shipping and contact information when placing an order.
If the customer provides an incorrect, incomplete, or outdated address, delivery may be delayed, returned, lost, or undeliverable. Home Aura is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
If you notice an error in your shipping address or contact information after placing an order, please contact us immediately at:
Email: support@homeaura.com
We will do our best to update the information before the order is shipped. However, once an order has been processed or shipped, we may not be able to change the delivery address.
If a package is returned to us due to incorrect or incomplete address information, we may contact the customer to arrange a solution. Additional shipping fees may apply if the order needs to be reshipped.
9. Damaged Packaging or Missing Package
We want every customer to receive their order in good condition. If there is any issue with damaged packaging, missing package, or damaged product, please contact us as soon as possible.
Missing Package during Transit
If a package appears to be missing during transit, the customer should contact us and provide the order details. We will review the shipment information and investigate the issue.
To help us investigate, please provide:
- Order number
- Full name
- Email address used at checkout
- Shipping address
- Tracking information if available
- Any delivery updates or notices received
Once we receive the details, we will investigate the shipment status and help provide the best available solution based on the situation.
Damaged Product
If a product arrives damaged, the customer must contact us within the return window and provide clear photos of the damaged item and packaging.
To report a damaged product, please send:
- Clear photos of the damaged product
- Clear photos of the packaging
- Order number
- Full name
- Email address used at checkout
- A short description of the damage
If the product is confirmed to be damaged, Home Aura will provide a full refund according to our policy.
14-Day Return Window
Customers must report damaged products within 14 days of delivery.
Our return window is 14 days. After 14 days, Home Aura may not be responsible for damaged product claims, missing package claims, or return requests unless required by applicable law.
Please inspect your order as soon as it arrives. If there is any damage, missing item, or issue with the package, contact us immediately so we can assist you in a timely manner.
10. Holidays and Weekends
Orders are processed and shipped during business days only. Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on Saturday, Sunday, or a public holiday will usually begin processing on the next business day.
Shipping and delivery may be delayed during:
- National holidays
- Weekends
- High order volume periods
- Severe weather
- Local delivery disruptions
- Unexpected operational delays
If a delay occurs due to holidays or weekends, we will continue processing and shipping orders as soon as normal business operations resume.
Contact Information
If you have any questions about this Shipping Policy, your order, tracking, delivery, damaged product, or missing package, please contact us:
Business Information
Business Name: Home Aura
Business Hours: Monday – Friday, 09:00 Am – 05:00 Pm (GMT-10)
E mail: support@homeaura.store
Business Hours: 2700 E Grand River Ave #4, East Lansing, Michigan, 48823, USA
We aim to respond to customer inquiries within 24–48 business hours.
Shipping Transparency Statement
At Home Aura, we aim to provide accurate and transparent shipping information. We do not intend to misrepresent our shipping coverage, delivery time, shipping rates, product availability, or order fulfillment process.
All shipping information, estimated delivery time, and order-related policies are provided to help customers make informed purchase decisions before completing their order.