At Home Aura, we are committed to providing you with the best seating experience and top-tier customer care. Whether you have questions about our chairs, need assistance with an order, or want to share feedback, we are always here to help.
How Customers Can Contact Us
We believe in making support accessible and stress-free. Our customer care team is dedicated to addressing your inquiries promptly and professionally. You can reach out to us directly through any of our official channels listed below, or by using the contact form on our website.
Customer Support Time
Our dedicated support team operates during standard business hours in the USA to ensure your queries are resolved efficiently.
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Monday to Friday: 9:00 AM – 5:00 PM (Eastern Standard Time / EST)
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Saturday & Sunday: Closed
Contact Methods
Please use any of the following official channels to get in touch with our team:
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Email Support: support@homeaura.com
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-10)
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Business Address
Home Aura
2700 E Grand River Ave #4
East Lansing, Michigan, 48823
United States
Response Time
We value your time and aim to minimize your wait.
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Email Inquiries: We review and reply to all email inquiries within 24 business hours.
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Weekend Messages: Any messages received over the weekend or on public US holidays will be prioritized and answered first thing on the following business day (Monday).
Communication Standard
At Home Aura, we hold our customer relations to the highest benchmark. When communicating with us, you can expect:
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Professionalism & Respect: Our team is trained to assist you with patience, clarity, and respect.
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Transparency: We provide honest answers regarding stock availability, shipping timelines, and return status.
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Privacy & Security: All communication and personal details shared with our support team are handled securely and in strict accordance with our Privacy Policy. We never share your contact information with unauthorized third parties.