Welcome to Home Aura. We value your trust and strive to provide a seamless shopping experience. Please review our detailed Return and Refund Policy below to understand your rights and our procedures regarding returns, exchanges, and refunds.
1. Return Eligibility & Timeframe
We aim to keep our process as fair as possible. We accept returns for both defective and non-defective items under the following strict timelines:
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14-Day Return Window: You have exactly 14 days from the date of delivery to initiate a return request.
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Late Returns: Any return request made after the 14-day period will not be accepted. Return requests submitted after the 14-day return period may not be eligible for a refund or exchange.
2. Product Condition Requirements
To qualify for a successful return, exchange, or refund, products must meet the following criteria:
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Original State: The product must be returned in its original, unused, and unaltered condition. It must include the original product packaging, boxes, tags, labels, and all accessories or manuals that came with it.
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Customer Shipping Liability: It is the customer’s responsibility to ensure that the item is packed securely for transit. Customers are encouraged to package returned items securely. We recommend using a trackable shipping service, as Home Aura cannot guarantee refunds for items that are lost or damaged during return shipping.
3. Incorrect or Damaged Items Received
If there is a mistake on our part, we take full responsibility to make it right:
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Wrong Item Shipped: In the rare event that you receive an incorrect item due to a shipping error from our team, Home Aura will offer you a choice between a full refund or a free replacement sent out immediately. If a replacement item is available, we will ship it after the returned item has been received and inspected.
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Defective Products: If your package arrives damaged or malfunctioning, Please contact us as soon as possible after delivery, and no later than 14 days from the delivery date.
4. Non-Defective Returns & Change of Mind Policy
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No Returns or Refunds for Change of Mind: Please note that we strictly do not accept returns, refunds, or exchanges for a simple change of mind. If you no longer want the product, picked the wrong size/color, or ordered by mistake, the purchase is final and cannot be returned.
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Only Defective or Incorrect Items Eligible: Returns and refunds are strictly limited to products that arrive damaged, defective, or if an incorrect item was shipped due to our error.
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Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, Home Aura will cover the return shipping costs. If a return is accepted for any other reason (where applicable), the customer is responsible for return shipping costs.
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5. How to Initiate a Return (Step-by-Step Process)
Please do not ship items back to us without receiving prior authorization. Follow these steps to start your process:
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Submit Your Request: Send an official email to our support team at support@homeaura.store.
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Provide Proof of Purchase: In your email, clearly state your Order Number.
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Attach Media & Reason: You must attach clear pictures or a short video showing the condition of the item (especially if it is damaged or wrong) and briefly state your reason for the return.
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Receive Instructions: Once our team reviews and approves your request, we will email you detailed instructions on how and where to ship your package.
6. Refund Method & Processing Timeline
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Inspection: Once your return package arrives at our facility, it will undergo a thorough quality inspection to ensure it meets our condition guidelines.
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Refund Issuance: Upon successful inspection and approval, your refund will be automatically processed and credited back to your original payment method used during checkout.
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Bank Timelines: Approved refunds are issued within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any further questions or need assistance regarding our policy, please feel free to reach out to us:
Business Information
Business Name: Home Aura
Business Hours: Monday – Friday, 09:00 Am – 05:00 Pm (GMT-10)
E mail: support@homeaura.store
Business Hours: 2700 E Grand River Ave #4, East Lansing, Michigan, 48823, USA