Privacy Policy

Welcome to Home Aura. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share customer information when you visit our website, place an order, contact us, or use our services.

By using the Home Aura website, you agree to the practices described in this Privacy Policy. Please read this policy carefully before using our website or submitting any personal information.

1. Information We Collect

When you visit or shop on Home Aura, we may collect certain personal and non-personal information necessary to provide our services, process orders, improve our website, and communicate with customers.

The information we may collect includes:

Personal Information

Personal information is information that can identify you directly or indirectly. This may include:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Customer service messages
Return or refund request information

We collect this information when you place an order, create an account if available, contact our support team, subscribe to updates, or submit information through forms on our website.

Payment Information

When you make a purchase, your payment is processed through secure third-party payment providers. Home Aura does not store full credit card numbers, debit card numbers, CVV codes, or sensitive financial credentials on our website servers.

We may receive limited payment-related information, such as transaction status, payment method type, billing confirmation, and order payment status, for order processing and recordkeeping purposes.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website or traffic source
Cookies and similar tracking data
General location information based on IP address

This information helps us understand how visitors use our website and allows us to improve performance, security, and customer experience.

2. How We Use Your Information

Home Aura uses customer information for legitimate business purposes related to operating our website, processing orders, providing support, improving services, and complying with legal requirements.

We may use your information to:

Process and confirm orders
Verify payment and billing information
Prepare and ship products
Send order confirmations and shipping updates
Provide customer support
Respond to questions, complaints, or requests
Handle returns, refunds, damaged product claims, or missing package issues
Improve our website, products, and services
Prevent fraud, unauthorized transactions, and security risks
Maintain business records
Comply with applicable laws and regulations
Send important service-related updates

We only use customer information for purposes that are necessary, fair, and related to our business operations.

3. How We Protect Your Information

We take reasonable security measures to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

Our security practices may include:

SSL encryption on our website
Secure checkout process
Trusted third-party payment processors
Limited access to customer information
Security monitoring and fraud prevention measures
Administrative and technical safeguards

While we take reasonable steps to protect your information, no online website, data transmission, or electronic storage system can be guaranteed to be completely secure. Customers should also take care to protect their own account details, passwords, devices, and internet connection.

4. Payment Security

Payment security is very important to us. Payments made through Home Aura are processed by secure third-party payment providers.

We do not store your full payment card details on our website servers. Sensitive payment data, such as card numbers and CVV codes, is handled by payment providers that use secure payment technology and industry-standard protection measures.

Depending on the payment method used, payment providers may collect and process information necessary to authorize and complete your transaction.

5. Cookies and Tracking Technologies

Home Aura may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and provide a better shopping experience.

Cookies are small files stored on your device when you visit a website. They may help with:

Website performance
Shopping cart functionality
Login or session management
Remembering customer preferences
Website analytics
Security and fraud prevention
Marketing or advertising measurement, where applicable

You may choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled, including cart or checkout features.

6. Sharing Your Information

We do not sell customer personal information for money. However, we may share necessary information with trusted service providers who help us operate our business and fulfill customer orders.

We may share information with:

Payment processors
Shipping and fulfillment partners
Website hosting providers
Email communication services
Customer support tools
Analytics providers
Fraud prevention services
Legal or compliance authorities when required

These third parties only receive the information necessary to perform their services. They are expected to handle customer information securely and in accordance with applicable privacy and data protection requirements.

7. Shipping and Order Fulfillment Information

To deliver your order, we may share your shipping details with fulfillment partners or shipping services. This may include:

Customer name

Shipping address
Phone number
Email address
Product/order details
Tracking-related information

This information is used only for order fulfillment, delivery updates, and resolving shipping-related issues.

Customers are responsible for providing accurate shipping and contact information during checkout. Incorrect information may result in delays or delivery problems.

8. Email and Customer Communication

We may use your email address or phone number to communicate with you about:

Order confirmation
Payment confirmation
Shipping updates
Tracking information
Customer support responses
Return or refund updates
Important policy or service notices

If you contact us, we may keep a record of the communication to help resolve your request and improve our customer service.

If we send promotional emails in the future, customers will have the option to unsubscribe where required by law.

9. Data Retention

Home Aura keeps customer information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, fraud prevention, accounting, and business recordkeeping.

The length of time we keep information may depend on:

Order history
Legal and tax requirements
Customer service needs
Fraud prevention requirements
Dispute or chargeback records
Business recordkeeping obligations

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

10. Customer Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used
Opt out of certain marketing communications
Restrict or object to certain types of processing, where applicable

To make a privacy-related request, please contact us using the contact details listed at the end of this policy.

We may need to verify your identity before completing certain requests to protect customer privacy and prevent unauthorized access.

11. Children’s Privacy

Home Aura does not knowingly collect personal information from children under the age of 13.

Our website and services are intended for customers who are able to make purchases legally and provide valid payment and shipping information. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has submitted personal information to us may contact us for assistance.

12. Fraud Prevention and Security

To protect our customers and business, we may use customer information to help detect and prevent fraud, unauthorized transactions, suspicious activity, and misuse of our website.

This may include reviewing:

Payment details
Billing and shipping information
Order history
IP address or device information
Transaction risk signals
Customer communication

Orders that appear suspicious, incomplete, or high-risk may be delayed, canceled, or require additional verification before processing.

13. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, or platforms. Once you leave the Home Aura website, we are not responsible for the privacy practices, content, policies, or security of third-party websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

14. United States Customers

Home Aura currently serves customers in the United States only.

Our website, order processing, shipping, and customer support are intended for U.S. customers. If you access our website from outside the United States, you understand that your information may be processed according to the systems and service providers used for our U.S.-based operations.

15. Updates to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, website features, or service providers.

Any updates will be posted on this page. The updated policy will apply from the date it is published on our website.

Customers are encouraged to review this Privacy Policy periodically to stay informed about how we protect and use personal information.

16. Contact Information

If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us:

Business Information

Business Name: Home Aura

Business Hours: Monday – Friday, 09:00 Am – 05:00 Pm (GMT-10)

E mail: support@homeaura.store

Business Hours: 2700 E Grand River Ave #4, East Lansing, Michigan, 48823, USA

We aim to respond to customer inquiries within 24–48 business hours.

Privacy Transparency Statement

At Home Aura, we value customer trust and transparency. We do not intend to misrepresent how we collect, use, store, or protect customer information.

This Privacy Policy is designed to clearly explain our privacy practices so customers can understand how their personal information may be used when visiting our website or placing an order.